Refund & Cancellation Policy

Discovery Calls

Discovery Calls are provided free of charge. There is no fee to refund. If you need to reschedule or cancel, please use the rescheduling link in your confirmation email or contact us at info@alephnet.ai. We appreciate at least 24 hours' notice as a courtesy to others.

Consulting Engagements

Paid consulting engagements with Alephnet, LLC are governed by an individually executed written agreement (such as a Master Services Agreement, Statement of Work, or Engagement Letter). Refund, cancellation, and termination rights for engagements are set out in that agreement. Where no separate provision exists, the following applies:

• Fixed-fee engagements. Fees for completed deliverables or completed phases are non-refundable. Pre-paid amounts attributable to deliverables not yet performed at the time of termination will be refunded on a pro-rata basis, less reasonable expenses incurred.
• Time-and-materials engagements. Fees for services actually performed are non-refundable. Pre-paid hours not yet used at the time of termination will be refunded.
• Expenses. Reasonable third-party costs (such as software licenses, travel, or vendor fees) incurred on the client's behalf are non-refundable once committed.

Workshops and Training

Where Alephnet, LLC offers standardized workshops or training programs with published pricing, refund and cancellation terms will be stated at the time of registration. Where no specific terms are stated:

• Cancellations made more than 14 days before the scheduled date: full refund.
• Cancellations made 7–14 days before the scheduled date: 50% refund.
• Cancellations made less than 7 days before the scheduled date: no refund, but you may transfer your registration to another individual or to a future session at no charge, subject to availability.

How to Request a Refund

Refund requests should be submitted in writing to billing@alephnet.ai. Include your name, the engagement or service to which the request relates, and the reason for the request. We will respond within ten (10) business days.

Disputes

Refund decisions are made in good faith based on the terms of your engagement agreement and this policy. If you disagree with a decision, please raise the matter with us at billing@alephnet.ai so we can attempt to resolve it directly. Unresolved billing disputes are subject to the dispute-resolution provisions of your engagement agreement, if any, or otherwise to the governing-law provisions of our Terms of Service.

Changes to This Policy

This policy applies to engagements and registrations entered into on or after the effective date shown above. Earlier agreements continue to be governed by the policy in effect when the agreement was signed.